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MOQ1 FAQ

Everything you need to know about MOQ1 — the on-demand branded merchandise platform for the promotional products industry.

Getting Started

What is MOQ1?

MOQ1 is an on-demand branded merchandise platform built for the promotional products industry. It lets distributors, decorators, and team dealers create client-ready branded shops — without holding inventory, managing fulfillment, or handling customer service. Clients get a 24/7 ordering portal. You get a revenue stream that runs without you in the loop for every order.

Who is MOQ1 built for?

MOQ1 is built for three groups: promotional products distributors, who use it to offer branded merch programs to every client as a default service and capture reorder revenue without adding overhead; decorators, who use it to handle low-run, fast-turn, and overflow orders without disrupting their production floor; and team dealers, who use it to keep team stores open year-round instead of closing between seasons.

For most users, MOQ1 covers ~95% of the day-to-day branded merch work that runs through their business — ongoing client ordering portals, company stores, spirit wear, team apparel, onboarding kits, pop-up shops, and everything in between. The small orders, short runs, and fast-turn requests are handled too — they're just part of the same platform that handles everything else.

How much does MOQ1 cost?

MOQ1 is free to use. There are no seat fees, no setup costs, and no monthly subscription to create and run shops. Margin is built into every product automatically — clients order, and you keep your margin on every order. You can raise your margin anytime and keep 100% of the difference. MOQ1 earns on production; your earnings are tracked separately in your account. See the full pricing page for a complete breakdown.

How It Works

How long does it take to set up a branded shop?

Shops are live in seconds. Where traditional webstore platforms require hours of catalog setup, manual logo uploads, and product-by-product configuration, MOQ1 builds you a fully populated, pre-stocked shop automatically. You upload a logo, select your colors, and launch. That's it. If you want to curate the product selection manually, you can — but it's not required.

Is there a minimum order quantity?

No. MOQ1 was built around no minimums — it's in the name. A client can order a single item without any setup work, production delay, or hidden minimum on the backend. And the more they order, the better the per-unit pricing gets: Mix & Max Wholesale™ unlocks built-in bulk discounts starting at 4 units, with max discounts at 144. So single units are always available, bulk pricing rewards volume automatically, and everything in between is handled with the same speed and quality.

Can I place bulk orders through MOQ1?

Yes. MOQ1 includes Mix & Max Wholesale™, a built-in bulk pricing system that unlocks wholesale pricing starting at just 4 units. Unlike traditional bulk orders that require hitting a minimum on a single product, size, or color, Mix & Max Wholesale™ lets clients mix across products, sizes, and colors to qualify for the discount. Max discounts unlock at 144 units. You get the economics of a bulk order with the flexibility of on-demand.

What types of programs can I run with MOQ1?

MOQ1 handles the full range of branded merch programs: company stores, spirit wear, pop-up shops, team apparel stores, employee onboarding kits, fundraiser stores, and holiday gifting programs. If a client needs a branded product with a portal for ordering — at any quantity — MOQ1 is the right tool.

Does MOQ1 handle fulfillment, shipping, and customer service — or do I?

MOQ1 handles it. Once your shop is live, orders are produced, packed, and shipped directly to your clients' customers. Customer service for those orders — questions, shipping issues, order status — is handled by MOQ1's team, not yours. You keep the client relationship. MOQ1 handles the operational side.

Product & Print Quality

What is DIGISOFT® and how does the print quality hold up?

DIGISOFT® is MOQ1's proprietary soft-hand digital decoration method and the primary decoration technology used on apparel. The prints are soft to the touch, retail-ready, and hold up wash after wash. Print quality is the most common concern from users evaluating MOQ1 for the first time — and consistently one of the highest-rated aspects of the platform after they start. The consistent answer after the first order: it exceeded expectations.

What decoration methods does MOQ1 use?

It depends on the product. DIGISOFT® is used for most apparel decoration. Dye-sublimation, DTF, and other digital printing methods are used across other product categories. MOQ1 matches the right decoration method to the right product automatically, so you don't have to manage that decision. The result: consistent, retail-ready quality regardless of what's in the cart.

What products are available in the MOQ1 catalog?

MOQ1's catalog includes 10,000+ SKUs spanning apparel, headwear, bags, drinkware, and hard goods — all in stock and ready to decorate on demand. The catalog is built for the most common branded merch programs users run, so you can launch a fully stocked shop without sourcing or inventory management on your end.

How MOQ1 Compares

How does MOQ1 compare to OrderMyGear?

MOQ1 is the platform that handles the day-to-day branded merch work that runs through your business — client ordering portals, company stores, team apparel, spirit wear, onboarding kits, pop-up shops, fundraisers, small and mixed-quantity orders. For most users, that's ~95% of what they need to run and grow their business, all from a single platform.

OrderMyGear is built for deep storefront customization, specific supplier integrations, and niche product requirements. Read more on the MOQ1 vs. OrderMyGear comparison page.

What makes MOQ1 different from other webstore platforms?

Most webstore platforms are software storefronts that route your orders through third-party supplier networks. MOQ1 is the decorator and the production facility — every order is fulfilled in-house, under one roof. That means consistent quality, faster turnaround, and no middlemen. It also means the platform is built around reducing your workload. Set up a shop, share the link, and focus on your client relationships. MOQ1 handles production, fulfillment, and customer service behind the scenes — so you don't have to work more to grow more.It also means the platform is built around reducing your workload. Set up a shop, share the link, and focus on your client relationships. MOQ1 handles production, fulfillment, and customer service behind the scenes — so you don't have to work more to grow more.

Can I use MOQ1 alongside the platforms I already use?

Yes — and many MOQ1 users do. MOQ1 is built to handle the full range of your clients' day-to-day branded merch needs: always-on stores, fast-turn orders, single units, bulk orders, spirit wear, company stores. For most users, it covers ~95% of what they need to run and grow their business. Other platforms make good companions for the niche cases — programs that require deep storefront customization, specific supplier integrations, or highly complex brand requirements. MOQ1 handles the rest.

Growing Your Business with MOQ1

Orders & Support

How do distributors actually make money with MOQ1?

Every product in your shop is automatically priced with a built-in margin — your profit is baked in from the start. You can increase that margin and keep the additional revenue, share it across payables, or adjust it to fit your client relationship. Because shops are always-on and MOQ1 handles fulfillment, it functions as a passive revenue stream. Set it up once and earn from it indefinitely — no ongoing management required.

MOQ1 also unlocks revenue from programs you may not have been able to take on before — accounts that needed a store but didn't have the volume to justify the traditional setup time and overhead. See how distributors use MOQ1 across their book of business. The platform is free to use — see pricing for the full breakdown.

What kinds of clients or accounts is MOQ1 best suited for?

MOQ1 is built for the full range of branded merch programs your clients need — company stores, spirit wear, team apparel, pop-up shops, employee onboarding, holiday gifting, and more. Small-to-mid-size businesses, local organizations, sports teams, schools, and nonprofits are all natural fits. But MOQ1 isn't just for the small accounts — it's the platform that handles the everyday, ongoing needs across your entire book of business. Fast turnaround, no minimums, always-on ordering. If a client needs branded products, MOQ1 can handle it. See what customers say about MOQ1.

How does MOQ1 handle customer service for my clients?

MOQ1 manages order-level customer service directly — shipping questions, order status, and any production issues are handled by MOQ1's support team, not routed back to you. Your client relationship stays yours. MOQ1 operates behind the scenes on the operational side so you don't have to be the middleman for every order question.

How does MOQ1 handle returns, reprints, and order issues?

If there's a production error or quality issue with an order, MOQ1 handles the reprint or resolution. The specifics depend on the nature of the issue — reach out to MOQ1 support directly for your situation. The short version: MOQ1 stands behind the quality of what ships.

Shops & Setup

Can I manage multiple shops?

Yes. MOQ1 is built for users running branded merch programs across multiple clients and accounts simultaneously. You can create, manage, and track as many shops as you need from a single dashboard — each one its own branded storefront for a different client, program, or season.

Does MOQ1 offer enterprise solutions?

Yes. For larger organizations that need their own platform, MOQ1 Enterprise puts the entire platform on your brand — your own domain, full white-label, branded communications end-to-end, team management and visibility, role-based permissions, streamlined commissions and accounting, and dedicated support and implementation. It's designed for scaled distributors, decorators, and organizations running branded merch programs across multiple teams, reps, or clients. If you're evaluating MOQ1 for an enterprise deployment, visit the MOQ1 for Enterprises page and reach out to talk to our team.

Do I need technical experience to use MOQ1?

No. All you need is a logo. Upload it, and MOQ1 builds you a fully populated, live shop automatically — no coding, no catalog setup, no product configuration. If you want to customize further, you can. But out of the box, a logo is all it takes to launch.

Get Started

How do I get started with MOQ1?

Sign up at MOQ1.com — it's free. MOQ1 is built exclusively for the promotional products industry, so each application is reviewed to verify you're part of the trade. Once approved, you'll have full access within 24 hours. No setup fee, no contract, no commitment required.

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